Refund policy

All prints are made to order and as such we are unable to accept returns or exchanges.

Damaged or Incorrect Orders If your print arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at ursula.hurst@icloud.com,  with your order number and clear photographs of the issue. We will arrange a replacement or full refund at no cost to you.

Cancellations Orders may be cancelled within 24 hours of purchase. After this window, production may have already begun and we are unable to cancel your order.

Colour Disclaimer We take great care to represent our prints accurately, however colours may vary slightly between screens and printed output. This is not considered a fault and does not qualify for a return or refund.

EU Customers As all prints are made to order, by completing your purchase you agree to waive your right of withdrawal under the EU Consumer Rights Directive. This does not affect your statutory rights in relation to faulty, damaged, or incorrectly described goods.

USA Customers All sales are final in accordance with our no-returns policy, which is clearly disclosed prior to purchase. This does not affect your rights in relation to damaged or incorrect items.

Your Statutory Rights Nothing in this policy affects your statutory rights under applicable consumer law, including the UK Consumer Rights Act 2015.